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Refund & Replacement Policy
Effective Date: July 31, 2026
At PremiumWearing Online, customer satisfaction is important to us. Every product is carefully inspected before dispatch to ensure it meets our quality standards.
Please read our Refund & Replacement Policy carefully before placing your order.
Replacement Eligibility
If you receive any of the following, you may be eligible for a replacement after verification:
- A damaged product received during transit.
- A defective product with a manufacturing issue.
- An incorrect product delivered compared to your confirmed order.
To request a replacement, you must contact our support team within 48 hours of delivery and provide:
- Order Number
- Clear photos/videos of the product
- Photos of the packaging (if applicable)
- A brief description of the issue
Our team will review your request and respond within 1–2 business days.
Items Not Eligible for Return or Refund
To maintain product quality and hygiene, we do not accept returns or refunds for:
- Change of mind
- Personal preference
- Incorrect product ordered by the customer
- Dissatisfaction with design after delivery
- Minor color variations due to screen settings or lighting
- Incorrect shipping details provided by the customer
- Refusal to accept a Cash on Delivery (COD) order
- Normal wear and tear after use
- Products that have been used, resized, altered, damaged, or tampered with by the customer
- Requests made after the specified reporting period
Please review all product details carefully before placing your order.
Refund Policy
As a general policy, PremiumWearing Online does not offer refunds once an order has been placed and processed.
Refunds will only be considered in limited circumstances, such as:
- Your prepaid order is cancelled by us before dispatch.
- A refund is required under applicable law.
- Exceptional cases approved by our support team after review.
If a refund is approved, it will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.
Replacement Process
If your replacement request is approved:
- Our support team will confirm your eligibility.
- You may be asked to return the original product, depending on the case.
- Once approved, a replacement will be dispatched at no additional cost.
Processing times may vary depending on product availability and your delivery location.
Quality Inspection
Every watch undergoes a thorough quality inspection before dispatch to help ensure:
- Proper functionality
- Clean finish
- Secure packaging
- Correct product selection
This helps minimize the chances of receiving damaged or incorrect items.
Cash on Delivery (COD) Orders
Customers choosing Cash on Delivery are requested to accept the shipment if they have placed the order.
Repeated refusal of COD orders without a valid reason may result in restrictions on future COD purchases.
Cancellation Policy
Before Dispatch
If your order has not yet been processed for shipment, you may contact our support team to request cancellation.
Cancellation requests are subject to order status and cannot be guaranteed once processing has begun.
After Dispatch
Orders that have already been shipped cannot be cancelled.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery.
- Do not use or alter the product.
- Keep the original packaging and all accessories.
- Share the required photos/videos for verification.
Failure to provide adequate evidence may delay or prevent approval of your request.
Important Notes
- Replacement approval is subject to verification by our quality team.
- PremiumWearing Online reserves the right to reject fraudulent or invalid claims.
- Any misuse of this policy may result in future service restrictions.
- This policy should be read together with our Shipping Policy and Terms of Service.
Need Assistance?
If you have any questions regarding refunds, replacements, or cancellations, we're here to help.
PremiumWearing Online
📍 Address
Silver Plaza Complex, Opp. Gagan Mandir, Rander, Surat – 395009, Gujarat, India
📞 Phone
+91 79904 32047
📧 Email
premiumwearingonline@gmail.com
Our Commitment
At PremiumWearing Online, we are committed to providing premium-quality products backed by careful quality checks and responsive customer support. While we maintain a strict no-return and no-refund policy for most situations, we stand behind the quality of our products and will promptly assist with verified cases involving damaged, defective, or incorrect items to ensure a fair and reliable shopping experience.